Module 1: Account Management Introduction
-
Welcome to the Course (1:45)
-
Foundation Level - What we can expect from you (3:46)
-
The Supplyant Story So Far (6:01)
-
The Power of Partnerships - The Supplyant Value Proposition (3:27)
-
'The Rules of the Game' (1:34)
-
Fundamental #1 - Task/Team/Individual - The Three Things to Bring Balance (6:07)
-
Fundamental #2 - Time/Motivation/Skill - The Three Biggest Blockers to Clients (4:04)
-
Fundamental #3 - Pay/Environment/CPD - The Three Key Areas to Personal Fulfilment at Work (2:35)
-
Understanding Supplyant Abbreviations (3:29)
-
Supplyant Inductions (1:49)
Module 2: Growth Plans
-
Client Planning Document (13:10)
-
5 Ways (6:16)
-
Marketing, Sales & Customer control (FPIR framework) (5:44)
-
P&L Calculator (6:40)
-
Targeting (6:50)
-
Setting KPIs (4:33)
-
Seasonality (3:18)
-
Budgeting (4:30)
-
Organisation Charts (5:00)
-
Weekly KPI dashboard (2:43)
-
Promotional Calendars (4:57)
-
Growth Plan Strategy Ideas
-
80/20 Rule (1:51)
-
Scheduling (3:20)
-
Calendar Management & Default Diaries (3:06)
-
New Client Checklist (4:34)
Module 3: Personal Effectiveness
Module 5: Clients
Module 6: Quarterly Review Processes
Module 7: Digital Skills Fundamentals
Module 8: Working with the Agency
